Who We Are
FobTO (“we,” “us,” or “our”) operates the website fobto.ca and provides fob duplication services at our Toronto locations. Our email address is support@fobto.ca.
Information We Collect
We keep data collection to a minimum. Here is what we may collect and why:
- Messages you send us — When you contact us via WhatsApp, text message, or email, we receive your message content, phone number or email address, and any photos you share (e.g., fob photos for compatibility checks). We use this solely to respond to your inquiry and provide our services.
- Website analytics — We may use privacy-respecting analytics to understand how visitors use our site (pages visited, general location, device type). This data is aggregated and cannot identify you personally.
- Google Maps — Our contact page embeds Google Maps to show our locations. Google may set cookies and collect usage data according to Google's Privacy Policy.
What We Do Not Collect
- We do not collect payment information through this website.
- We do not require account creation or registration.
- We do not sell, rent, or share your personal information with third parties.
- We do not store fob data, access codes, or building security information after your service is complete.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and book appointments
- Provide fob duplication services
- Improve our website and services
- Comply with legal obligations
Data Retention
We retain messages and contact information only as long as needed to provide our services and handle any warranty claims. Fob photos sent for compatibility checks are not stored after we respond to your inquiry.
Cookies
Our website does not set first-party cookies. Third-party services embedded on our site (such as Google Maps) may set their own cookies. You can control cookie behaviour through your browser settings.
Your Rights Under PIPEDA
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Withdraw consent for us to use your information
- File a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, email us at support@fobto.ca.
Children's Privacy
Our services are not directed at children under 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this privacy policy, contact us at support@fobto.ca.